FAQs

I’m looking to become a trade customer, who do I contact?

If you’d like to become a trade customer please register online and we will aim to be in touch within 24 hours.

    Do you charge for delivery?

    There is no minimum order but there is a minimum order which qualifies for free delivery. Take a look at our shipping policy for more information.

    Do you deliver weekends or Bank holidays?

    No sorry, we’re closed on weekends and bank holidays.

    How do your deliveries work?

    We will despatch your order as soon as it's confirmed. The goods should be with you within 2-3 days, depending on your location.

    Do you distribute throughout the UK?

    We have a network serving most of the UK, including the Highlands and the Islands.

    Do you deliver to private customers?

    Unfortunately, we do not offer a service to private customers or consumers but we are more than happy to point you in the direction of one of our customers, in your local area.

    How are the prices of weighed items calculated?

    When ordering weighed products, such as cheese, prices are based on an approximate weight. The final catch weight and your order will be adjusted on your invoice and you will be refunded/charged the difference.

    I need ingredients on a larger scale for manufacturing. Who do I speak to?

    That’s good to hear. We’re proud to support manufacturers. You need to speak to Antonio. Please contact ciao@ilfattore.co.uk to be put in touch.